Frequently asked questions
Everything you need to know to order with ACI Steel
Ordering, delivery, certifications, payment — all the answers to start your steel export supply.
58countries served
20+years of expertise
24hreply time
📦Ordering & Delivery
The minimum order is one 20-foot container, approximately 25 tonnes. You can freely combine multiple references in the same container — reinforcing bar, welded mesh, pre-painted sheets, construction accessories — to optimise your supply in a single shipment.
Lead times vary by destination. DOM-TOM (Martinique, Guadeloupe, Réunion): 3 to 5 weeks. Indian Ocean (Madagascar, Mauritius) and East Africa (Kenya, Tanzania): 4 to 7 weeks. Pacific (Polynesia, Vanuatu): 6 to 10 weeks. A precise schedule is confirmed upon order validation.
We offer FOB (departure from French port), CFR (maritime freight included), CIF (freight and insurance included) and DAP (delivery to your address) on demand. We advise you on the most suitable choice for your situation when preparing the quotation.
Yes, that’s our speciality. We optimise the loading plan so you can order multiple references in the same 20′ or 40′ container: reinforcing bar, welded mesh, sheets, profiles, formwork accessories. You diversify your stock without multiplying shipments.
🔩Products & Sourcing
We source exclusively from selected steelmakers based in Europe (Spain, Germany, Benelux),or in Turkey, China, Vietnam, India and Egypt. This ensures compliance with the certifications required in your destination markets: AFCAB, NF, CE, BS British Standards or ASTM. Full material certificates are provided for every delivery.
Yes. Our B500B reinforcing bars certified AFCAB meet the seismic requirements of overseas territories (zones 3 and 4 in Martinique, Guadeloupe, Mayotte) and cyclonic standards. Our pre-painted sheets are available with a 10-year warranty for tropical marine environments. (depending upon origin)
Yes. Our online catalogue is representative but not exhaustive. We can source any reference in the steel and metals universe: special profiles, stainless steels, alloys, products to technical specification. Send us your requirements and we will reply within 24 business hours.
💳Payment & Financing
We offer competitive payment terms subject to approval by our export credit insurance. For new commercial relationships, a deposit is generally required. For established clients, 30 to 90 days terms are possible. Each situation is assessed individually.
Yes, we accept documentary letters of credit for international transactions. This payment method is particularly suited to first orders outside the European Union and/or signicant size deals. Our teams assist you in preparing the documentary file.
Yes. Marine insurance is included in CIF and DAP Incoterms. For other Incoterms, we can take out an all-risks marine insurance policy on your behalf upon request. We work with insurers specialised in maritime transport of steel products.